Help. Out of the blue my computer started generating this error.
Power Meter: Explorer.exe - Application Error Continuous, Memory could not
be read error.
I am not displaying the power meter. The system is Win XP Pro SP1 with all
the patches installed. The error recurs and keeps crashing my desktop
One interesting work around, if I boot in debug mode the error does not
Any suggestions on how to remedy the situation. I do not need the power
meter, but I am not sure how to disable the service.
PeteApparently, the March 3, 2004 security patch fixed this problem.
Good job, MS!
... it's still not helping as these fixes create other
tasks that don't seem to work.
HELPI'm unable to get a screen to come up when I need help. All I get are real big letters: "MICROSOFT SUPPORT AND HELP" and that's all I get. Please help me with this, as it will be greatly appreciated. I'm kinda new with this . Also do I have to use AOL in order to commuicate with Microsoft help and support
Rhonda CoI am not even getting that, it just acts like it's going in and does
big letters: "MICROSOFT SUPPORT AND HELP" and that's all I get. Please help
me with this, as it will be greatly appreciated. I'm kinda new with this .
Also do I have to use AOL in order to commuicate with Microsoft ...
... they don't answer any of the additional
questions you may pose, wearing blinders they are! I tried their sugg. repair
of helpspot thru add and remove, no joy, application CD"s they stated 1st of
2, I only have one this didn't work, kept asking for CD #1, the only one I
had was already in. I got someone here to help me reinstall help and support
feature but then no Helpspot, so no more diagnostics or system info from
Gateway. So now they say repair installation of Windows XP. I tried a search
here at Microsoft for repair installation of WinXP sp2 but no info came up
can someone point me in the right direction. I have no idea how to do this?HelpSpot is included with Gateway computers, it is not part of Windows XP.
Gateway Computer, Server, Portable, Consumer Electronic ...
... on her site. It seems there is something a bit more
wrong with my system. I'll try the registry options tomorrow.
jonaUhmmmmm ..... I think I spoke to hastily. It would seem my aforementioned
repair attempts were successful afterall. Not having found the time to attack
the registry yet, I merely resigned myself to the fact that help was unoperational
for now. A few minutes ago I absentmindedly double clicked a help file and
..........voila ! Quickly rushed to windows help in the start menu and again, voila !
Old habits die hard, so I don't attribute this 'magic' to the fact that I didn't reboot
after those indirect registry & file repairs. I have nooooo idea what brought
about this pleasant surprise.
Thanks again for the ...
I've had a problem for quite awhile with every help menu for every program
on my computer.
Whenever I click the Help section, the window comes up with the topics to
the left. However, the right window never displays the help information. I
get the standard "this program cannot display the webpage" or something along
those lines. This is with Help files that are not found while online,
ranging from Internet Explorer to games like Hearts. The help files are
located on my system, but there is a missing configuration link to allow them
Please help me to find out what, exactly, needs to be restored to display
all Help files again.
Thanks!Your solution worked. Thank you very much.
HELP! I ordered a pc with XP Home installed. I have a licensed copy
of XP Pro that I'd rather have on the system, however when I tried to
install Pro, I get an error that it cannot find the hard drive.
This is the first system I've owned with a serial ATA (SATA) drive. I
suspect that may be the problem. How do I get the installation
CD to recognize hard drive?
People are ...
Help Needed - Suggestions on Which Applications Can be
Un-Checked (as listed by: MsConfig.exe application) for Windows -
I installed Windows XP Professional on my unit and then ran the
MsConfig.exe file, to check which processes / applications got
loaded at Start-Up. The list is too big and quite difficult to
out as to which items are good and which are useless.
I have created a WordPad file, wherein image files of Screens
have been pasted. The ...
... . The index.dat file for msinfo32 is
present (I even replaced it with a known working one just in case). I virus
and spyware scanned. I tried an inplace Windows reinstall. What else would
cause both of these to not function at all?For the Help and Support issue, here is a couple of options starting with a
DLL registration. (Proceed to next method if one fails to resolve the
Type in Start, Run dialog:
Fix Windows XP Help - from Doug's site:
In _nothing_ helps, try reinstalling HelpCenter:
Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose & ...
Help pleese I'm having a problem when I try to delete a file I an eror mesage
the mesage is:
"Cannot delete "filename": It is being used by another person or program
Close any programs that might be using the file and try again."
There is nothing using it I have restarted and tryed again and even
restarted to safe mode and tryed but I get the same mesage.
The file is an uncomplete download that I canseled it's current sise is
84.4Kb I'm using XP Home With service pack 2.
Any help or sugestions would be greatly apreciated
-SéanThat did it Thank you :)
Help! When I open Word, I sometimes get a "request virus check" and, after a
short pause, I can operate fine.
BUT sometimes the screen goes gray and things jam up, closing the document
and creating a fraking mess. It also sends me me to a "report error" box. I
report the error but of course that does no good. I ask for help in the box
but of course get no reply. When I use that box for assistance, Microsoft
tells me the problem is I have Windows 2000. I have Windows XP.
What causes the "request virus check"? I sure never request it! And, more
importantly, how can I get rid of the damned thing?
MANY thanks for your help.By uninstalling whatever AV program you have that has an Office plugin -
... my mouse pointer seems to get stuck
on some windows form. I seem to still have mouse functions but the mouse
curser is just stuck, fixed in one spot.
I look in my event log and find nothing giving details on why this is
Right now my only solution to this issue is to reboot my system, as logging
off and then back on does not correct the problem.
Can anyone help me please, as this is very frustrating?
ThanksWe will need more details, like:
1) Make/model of mouse.
2) Wired or wireless type
3) Which drivers (standard Windows or enhanced by manufacturer?)1) Make/model of mouse.
A. Microsoft Mouse (Wheel Mouse Optical 1.1A USB abd PS/2 Compatible)
2) Wired or wireless type
A. Wired Mouse using USB... and yes i have tryed changing usb ports.
3) Which drivers (standard ...
Help. Help! I’ve crashed and I can’t get up…
PC keeps shutting down with dialog box that the RPC Remote Procedure Call
Anything I try seems to trigger the RPC service termination. Initiated by NT
AUTORITY\SYSTEM (don’t have Windows NT).
I have checked via Run “cmd” and checked for Msblast.exe, Nstask32.exe,
Penis32.exe, Teekids.exe, ... top get to the Microsoft Windows Malicious Software Removal Tool or
to get a security patch.
I do have too much memory used with only about 15% Free. but it will not let
me delete or copy anything out.
I have XP professional with Service Pack 2, Office 2003, and IE 6 and
something that keeps shutting em down. Can you help?
This computer ignorant novice appreciates any help or direction you may be
able to share.
... correct the issue.
Fortunately (or unfortunately) for me I have about 100 PCs so far that are
having this issue, so I have an almost enless supply of test computers.Have you run Antivirus and malware checks on these computers? If so, what
have you run?
If you've checked Services.msc, did you also check the Services tab & the
Startup tab in MSCONFIG ?
Check services to make sure Help & Support is "enabled", and not turned off.
Review Startup tab to see if any 'foreign' entries are there. Run checks &
tools in Safe mode.Thanks for the rapid posts, but I probably should have been more specific,
these are all brand new machines all with the same image on them. All the
appropriate items are enabled in MSCONFIG and in ...
Help!!!I just got a computer from a yard sale and it has
windows 98 on it, according to the sticker on front. When
i turned it on the screen has a C" prompt on it(C:\)to
gain access, but i don't know what to put. Please
anyone.....Help!!! Thanks, TonyHaving a "Windows 98 sticker" on the computer does not
mean Windows 98 is installed. You'll need to go out and
purchase a "full version" of either Windows 98 or Windows
XP Home and install it.But before you do purchase that "full version" try to type WIN at the
command prompt. It just may have windows 98 installed.
... iwanted to trouble shoot it because i
wasnt functioning properly...so i went to the device manager an
selected Troubleshoot, usually the window opens up that is part o
the Help & Support program..well it loads breifly in m
processing task in the task manager however no window or anythin
shows up and ive done the following
1. Enable Help and Support Services --> open control panel, doubl
click Administrative Tools, double click Services. Maximize window
Find Help and Support. Look under Status , should be set to "Started
and Startup Type should be set to "Automatic". If they are not, doubl
click Help and Support, change Startup Type to "Automatic" and the
click the Start button
2. http://windowsxp.mvps.org/helpsvc.htm - downloaded a registry fixe
for the ...
please someone help to get back my files from mi user accountHelp us to help you.
Start with http://dts-l.org/goodpost.htm and then get back to us with
the specifics of your problem.
Ron Martell Duncan B.C. Canada
... either. :-(
It's come back :-) I hope it stays this time.
I still don't know why it dissapeared
or how to get it back if it happens again.
| The most overlooked advantage to owning a computer is that if they
| foul up there's no law against wacking them around a little.
| Joe Martin
|| > |
|| > | > HELP PLEASE:
|| > | >
|| > | > The (Ctrl-Alt-Delete) Task Manager CPU usage
|| > | > taskbar icon is no longer visible. ( XP SP2 )
|| > | >
|| > | > It disapeared yesterday & I cannot get it back.
|| > | > ( Task Manager still works OK though )
|| > | >
|| > | > Is there a registry setting or something ...
Also, a bunch of Microsoft services are turned off in MSCONFIG. Would be
good to know what should be on.
Go to the Control Panel>Administrative Tools>Services
Locate "Help and Support" and double-click. Set the service to Automatic
and start the service.I've got the exact problem as Dave but "Help and Support" service is missing
from Services. It used to work in the past but now is missing. Any ideas of
how to re-install "Help and Support" Service?..See if this helps you,
"Help and Support Error" - Service not started
QuoteGreat. That worked. Thanks.
Do you know how I find a list of what services should be on? I have a lot ...
... idea of exporting the registry-keys from my
work-desktop-xp-prof and importing these into the laptop-xp-prof.
and it worked. the link has returned.
funny, you mention the mvps.org-link. importing the reg-code
there caused the problem initially. ;-) after executing that
reg-file in an attempt to solve a problem with help and support
after upgrading the laptop from xp-home to xp-prof, the
laptop-xp-prof complained a bit about not being able to create a
shortcut there and the help and support link was gone.
anyway, help and support is present again.
The REG fix is the default configuration (exported from a XP system here) and does not cause any problems. If you're interested, do a file compare of the fix offered at my site with REGSVR32 /i SHELL32 result ...
... ! My IE 6 does not display background colors
HELP! I recently built a new PC and installed WinXP with SP2. The PC
works well, and Internet Explorer 6 works well except that IE refuses
to display background colors. I get all of the regular text but no
colors or color shading that are a normal part of the browser
This problem persists regardless of video card or video card driver.
I've tried PCI cards, AGP cards, and various driver upgrades, but
nothing affects the absence of ...
... and Support doesn't open when I click on START and try to open it.
I have SP2 and reinstalled Help and Support from the XP Pro CD but no
success also tried from hints from Kelly korner website but no success.
Is it SP2 related or RPC problem ?
Seen lots of posting but none help .
Any ideas out there.
Thanks for any helpSee Microsoft Knowledge Base article ID 873158. My symptoms were identical to
yours, and not as described in the article. I applied the 'resolution' and
help and support now works fine.Thank for you reply.
This didn't help, but Typing regsvr32 hhctrl.ocx in Start/Run worked.
This fix for Help and Support opening up but is empty.
This is where i got the the above from
Not sure why this fixes it ...
Hi nice people....I need help to solve a problem...please, I have internet through phone line and if I don t unplug the wire before the phone and the computer and people call home it makes a fax sound like the computer is still connecting to something...does anybady know what i m doing wrong...basicly i have to unplug the wire as soon as I m done with internet and if i forget we are not reachable on our phone line..thank you...france ...
... this file?
Type: Unknown File Type
If I create a URL link (using Firefox), set IE to be the default
browser, and click on the link, IE opens, but with a blank
Yesterday, with the home page set to the IE default (MSN), I was
getting a message saying IE was unable to open '/', and the
program would refuse to open. I changed the home page, hoping it
would help. It didn't.
5. Windows Help and Support refuses to open.
6. Worst of all, I can't even use System Restore to go to a saved
restore point, because when I run it, I get nothing but a blank
Can anyone tell me what's going on, and what I can do to fix it?
Thanks in advance for your ...
I have to do now?
happens. Is there any way to fix this? or do I have to do a reinstall? Also
what could cause this to happen? all windows updates are done and everything
else works just great.>
> OK, I have the same problem and I did even more, I reinstall Help using
> pchealth.inf file. And it helped, but my happiness was premature. When I
> turn on my computer next day everything return: Help does not work!
What > do I have to do now?
Kelly's link is next. Click on it below, and go to the "H" section - for
HELP tips.Thank you very much. It seems to have solved the problems. Tha only thing is that Easy cleaner was never run on this machine. Could we have another program causing the same problems
Thank alot again
Thanks in advance.Try this link and see if it helps..
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htmI tried the script, but it did not improve the situation. I do have the HelpCtr, HelpHost and HelpSvc exe in the windows\pchealth\binarys dir. Any ideas on what else I should try to look for
Thank you so much for helping
Alan in Dallas.Alan,
To totally reinstall help
and support, copy and paste the following line in a Start > Run
The routine will ask for the Windows XP CD, alternatively, try to
point it to the System32\dllcache folder and the
Good luckHelpCtr, HelpHost and HelpSvc exe in the windows\pchealth\binarys dir. Any
ideas on what else I should try ...
... use if I have screensaver running using my pictures and have
"allow scrolling with keyboard" checked.
I find the XP groups to be very helpful but the program help files basically
useless. I would rather find it myself than bother groups.
SGhttp://aumha.org/win5/Thanks but I do not want another site to look at.
I would like ... assume you are speaking of) is
"Allow scrolling through pictures with the keyboard" and if you right-click
on the words next to the checkbox and choose "What's this?", you will see
the help that states:
"Specifies you want to use the arrow keys on your keyboard to scroll through
the pictures when the screen saver is on."Thank you Shenan for that, it solves that question.
I had not done that as ...
... says do you want to turn it on. I reply yes
it then says system restore encountered an error trying to enable please
restart comp and try again. This does not work. I have never turned it off
as I find it very useful.
I have also lost from the start button run & search.
Has anybody got any ideas. Does not seem to have any virus's etc.
any help would be gratefully received.
Thanks in advance
Sue| Hi There
| Hope someone can help please. I am running XP Home SP2 all was well until
| about a week ago when some funny things started happening.I have Norton
| Internet Security 2006.First off when I click on the icon in task bar to
| remove a USB device it stopped flaging me that it was ok to remove device.
| Then I lost system restore. It says do you want to turn it on. I reply ...
... found out that I can't use my address bar from my desktop and when I try to go to a site using a shortcut on my desk top or in yahoo messenger it says that there is no program association for this action and to make and to make one in folder options. However when I go to folder options I dont see anything about making an association. What did I do and how do I fix it? Help this isn't my puter and I need to get it back to the way it was.
AngelI feel that as with all these erasure programs, unless you know precisely what files you are deleting, you will always have registry as well as other problems. The easiest way, although not the condusive way, is to do a "system restore" to the point just before you deleted these files. Then if you must delete files ...