Generic Host Process for Win 32 Serv

Microsoft Windows XP

Please advise how I cna stop receiving this message. I have downloaded a
file from Microsoft but didn't help. I don't receive it will shut down in
60 seconds. It comes up saying must close immed. Then there is a flash and
it disconnects me from the internet.
Hi Jennifer,

Do a complete Anti-Virus Scan of your operating system's partition.
I did virus scan. no viruses were detected. now what?
Hi Jennifer,

How are you connected to the Internet? When did this particular problem
start? Do you know how to do at Print Screen Snapshot using the Print Screen
key and Paint? Can you capture the error message and attach it to an E-mail